1. Information about GRANDIARTA using our Online Shop
1.1 Welcome to GRANDIARTA online shop. This online shop and the website at www.grandiarta.com (our website) from which it operates, is owned and operated by Joanna Pavelescu (grandiarta and is part of RocketClowns). For further details about GRANDIARTA, please see the end of these terms.
1.2 This page and any documents referred to on it tell you the terms and conditions on which we supply any of the products listed on our website to you (Products). Please read these terms carefully before ordering any Products from our website as, by doing so, you accept these terms and conditions.
1.3 You will need to click the box marked “Accept” in the course of your purchase from our Online Shop to confirm your acceptance of these terms. If you don’t accept these terms, you will not be able to order any Products from our website.
2. Product details, prices & delivery
2.1 We make every effort to be as accurate as possible in the Product descriptions and prices. However, these may change due to circumstances beyond our control. Please note that some products may be subject to specific terms and conditions. These will be detailed in the individual product description where applicable.
2.2 If you are under 18 years old, you may purchase Products only with the involvement of your parent or guardian.
3. How the contract is formed between you and us
3.1 After placing an order, you will receive an email from GRANDIARTA acknowledging that we have received your order and confirming whether or not we can accept that order. The contract between us (Contract) will be formed when we send you an acknowledgement email which confirms our acceptance of your offer to purchase the Products.
4. Links & disclaimer
We may provide links on our website to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from companies to whose website we have provided a link on our website will be of satisfactory quality. This disclaimer does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller in order for the transaction to proceed.
5. Your rights as a consumer
5.1 You may cancel a Contract at any time within 8 days, beginning on the day after you receive the Products. In this case, you can will not receive a refund but can choose another product.
5.2 To amend or cancel a Contract, please contact Grandiarta by email on office(at)grandiarta(dot)com
To cancel a Contract, you will also need to return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a legal right to claim compensation from you.
5.3 This section 5 does not affect your statutory rights as a consumer.
6. Availability, delivery, risk & title
6.1 We aim to process and ship your order within 14 working days of confirming your order. Should your order be likely to be delayed (such as where items are out of stock and/or need to be printed), we will contact you. If you have any queries regarding the shipping of your order, please contact Grandiarta at office(at)grandiarta(dot)com
6.2 The Products will be at your risk from the time of delivery and ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
7. Price & payment
7.1 The price of any Products will be as quoted on our website (except in cases of obvious error) and prices exclude VAT and delivery costs, which will be added to the total amount due as listed on our delivery charges page.
7.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an acknowledgement email.
7.3 Our website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our website may be incorrectly priced. If a Product’s correct price is higher than the price stated on our website, we will contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
7.4 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an acknowledgement email, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing.
7.5 Payment for all Products must be by Ideal or PayPall. We don’t accept credit cards at the moment.
8. Our refunds policy
8.1 Whilst we hope you will be delighted with your order, if for any reason you are not completely satisfied, we will be happy to offer an exchange or replacement on Products returned to us within 30 days of receipt, provided that returned Products are in their original, unopened and unused condition. Your statutory rights are not affected. Instructions for return will be included with your order.
8.2 When you return a Product to us because you have cancelled the Contract between us within the 8-day period (see section 5.1 above), we will process the refund (exchange) due to you as soon as possible and, in any case, within 30 days of the date you have given notice of your cancellation will send you a new product after receiving the old product back. However, you will be responsible for the cost of returning the item to us.
8.3 When you return a Product to us for any other reason, (for example because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via email within a reasonable period of time.
8.4 We will usually process any refund due to you under section 8.3 as soon as possible and, in any case, within 30 days of the date we confirmed to you via email that you were entitled to an exchange for the defective Product and we will make sure you will get a new product.
9. Our liability
9.1 We warrant to you that any Product purchased from us through our website is of satisfactory quality and reasonably fit for all the purposes for which products of its kind are commonly supplied.
9.2 Our liability to you (whether in contract or otherwise) is limited to the purchase price of the Product you purchased.
9.3 We will not accept liability for any indirect, special or consequential losses, including (for example) loss of profits, revenue, contracts, data or goodwill.
9.5 Nothing in these terms limits our liability for death or personal injury caused by our negligence or for any other matter for which it would be illegal for us to limit, or attempt to limit, our liability.
10. Import duty
10.1 If you order Products from our website for delivery outside the Netherlands, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
10.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable if you break any such laws.
11. Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This section does not affect your statutory rights.
All notices given by you to us must be given to GRANDIARTA at Stortenbekerstraat 229, 2525 SE, The Hague, Netherlands or by email to office(at)grandiarta(dot)com. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in section 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
13. Events outside our control
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
13.2 A Force Majeure Event includes any act, event, omission or accident beyond our reasonable control and includes (as well as others) such things as: terrorist attack, fire, flood or natural disaster, epidemics, impossibility of the use of means of public or private transport, or public or private telecommunications networks or the threat of any of these things.
13.3 Our obligations to you under any Contract are deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance of our obligations for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
14. Other Matters
14.1 We may transfer, assign, charge, sub-contract or otherwise dispose of any Contract, but you may not do so without our prior written consent.
14.2 If we fail to exercise any of our rights under any Contract, this will not amount to a waiver by us of those rights.
14.3 If any part of these terms or of any Contract is unenforceable, this will not affect the enforceability of any other part.
14.4 We intend to rely upon these terms and any document expressly referred to in them in relation to the subject matter of any Contract.
14.5 These terms, together with any document referred to in these terms, constitute the whole agreement between you and us.
15.2 Any Contract will be subject to the terms in force at the time that you order Products from us, unless any change to these terms is required to be made by law or governmental authority (in which case it may apply to orders previously placed by you).
16. Law & jurisdiction
These terms and Contracts for the purchase of Products through our website are governed by Dutch law. Any dispute over or claims arising from these terms or any Contracts will be subject to the exclusive jurisdiction of the Dutch courts, although we retain the right to bring proceedings against you for breaking these terms or any Contract in your country of residence or any other relevant country.
17. Ownership Of The Artwork (Product)
- 17.1 Copyright of the Artwork (Product) remains the property of the Artist.
- You may not produce any image of the Artwork and may not, at any time, publish or submit for publication or reproduction any image of the Artwork to any third party, including any internet website for any purpose without naming the artist.
GRANDIARTA is part of RocketClowns
Chamber of Commerce number 27294127
VAT number NL817280169B01
Address: Stortenbekerstraat 229, 2525 SE, The Hague, Netherlands.
office (at) grandiarta (dot) com